INTERNATIONAL RETURNS


We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about your Returns Process. Don't see the answer you're looking for? Mail us at  help@lifestylesports.com

HOW DO I POST MY ORDER?

All items must be un-used. Pack your item carefully, preferably in the original packaging. Your shipping packet is re-usable and your dispatch label already has a return address printed on it. Make sure the return contains the Order Form enclosed.

Footwear must be in the original shoe-box and clothing must be returned with labels attached. Swimwear and Underwear must have the Hygiene Seal intact and in place.

WHERE DO I RETURN IT TO?


Please use the address label from your dispatch note on the outside of your package and insert the remainder of the dispatch note in with your package before posting it back to us. The dispatch note and address label contain barcodes that we can scan to make processing your return quicker and easier.

Make sure your return postal carrier has a proof of postage option. Life Style Sports cannot accept liability if a package is lost en route with no proof of being posted.

Label your Return to either of the addresses below:

IRELAND
Life Style Sports Web Returns
DSV Solutions Ltd
Building 4
Toughers Industrial Estate
Ladytown, Naas
Kildare
W91 VE82

UK & NORTHERN IRELAND
Life Style Sports Web Returns
PM1578145
Newtownabbey
Co Antrim
BT36 4PE

International Landline: 00 (+353) 5675790

International email help@lifestylesports.com

NEED MORE HELP?


Here's our more commonly asked FAQs to help guide you through the Returns Process. We think we have it covered, but if you still have questions that need answering, get in touch with the team help@lifestylesports.com

WHAT DO I DO IF I LOST MY RETURN FORM?

We are all human and as such, have the ability to lose things from time to time. If you do not have your rteurn form, check your Shipping Packet or your email for your Order Number. Write down your Order Number and full name clearly on some paper and include this in your return. If you would like some more help on this, mail us  help@lifestylesports.com

WHO PAYS FOR THE RETURN?

If you are based in Northern Ireland, your returns may qualify for free returns. International Customers will need to pay return postage, unless the item they recieved was incorrect and/or faulty. We always recommend using a trusted postal service that can provide a proof of postage. Lfe Style Sports cannot accept liability for items that were lost en route. If the item you received was wrong/faulty- read on.

WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?

We aim to get you exactly what you ordered to you. In the unlikely event the item you recieved is incorrect for any reason- please get in touch via email with our Help Team at  help@lifestylesports.com immediately. Email is monitored 8:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response. Alternatively, you can call our Customer Care team on the below numbers;

International Landline: (+353) 1582 3527

United Kingdom: (+353) 1582 3527<

We will always reimburse you for any postage paid to get an incorrect item returned to us. Please use a trusted carrier and keep a proof of postage. Email or call if this happens to you.

WHAT HAPPENS IF THE ITEM IS FAULTY?

Nobody is perfect- and in rare instances, this can stretch to our products. If you think the item you received is faulty or otherwise not up to scratch- get in touch at  help@lifestylesports.com immediately. Alternatively, you can call our Customer Care team on the below numbers;

International Landline: (+353) 1582 3527<

United Kingdom: (+353) 1582 3527<

We will always reimburse you for any postage paid to get a faulty item returned to us. Please use a trusted carrier and keep a proof of postage. Email or call if this happens to you.

HOW LONG DO I HAVE TO RETURN AN ITEM?

If you don't like something or it doesn't fit, you have 60 days from the date to reciept to return it to us. You can choose to post it back or drop it into one of our stores. Check your local store here lifestylesports.com/ie/stores
If you are returning by post, we recommend that you use a carrier who can give you a proof of postage. We cannot accept liability for items that are lost en route.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Refunds are usually processed on the day they are received back but they can take up to 7 working days for refunds to show up on your account. International customers should note, that this has the potential to take longer, depending on your bank's transfer times.

We will refund you by the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.

CAN I GET AN EXCHANGE?

At this time, we cannot offer exchanges on online orders through our Web Returns Service. We can refund you your entire order as per our policy and you can place an alternative order for your preferred colour/size.

THE NITTY GRITTY

Here's some of the minor details of our Returns Policy worth knowing.

  • Goods returned must be in a re-saleable condition. This means that any labels, tags and/or covering, such as a shoe-box must be intact and included with the return. Swimwear, body-suits and underwear must be returned with the Hygiene Seal intact, if this is removed we will not refund you for this item.

  • Personalised Items are exempt from our Returns Policy. Please double-check your spelling on these items! We can't refund if you made a mistake.

  • Gift Vouchers are treated as cash and are exempt from our Returns Policy. Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If you pay for an item using a gift card, your refund wil be placed back onto a Gift Card.

  • The Life Style Sports Standard Returns Policy doesn't affect your statutory right to cancel your contract with us.

  • Your statutory rights to cancellation are detailed in our Terms & Conditions.

CONTACT INFO


IRELAND RETURNS DEPOT
Life Style Sports Web Returns
DSV Solutions Ltd
Building 4
Toughers Industrial Estate
Ladytown, Naas
Kildare
Ireland
W91 VE82

UK & NORTHERN IRELAND RETURNS DEPOT
Life Style Sports Web Returns
PM1578145
1A McKinney Road
Newtownabbey
Co Antrim
Belfast
Northern Ireland
BT36 4PE

CONTACT PHONE NUMBERS

International Landline: (+353) 1582 3527<

United Kingdom:  0115 824 5889 <

CUSTOMER CARE Email help@lifestylesports.com