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EMAIL:
help@lifestylesports.com
PHONE: 01 582 3527
Mon-Fri 9:00-18:30 Sat 9:00-13:00
If it doesn't fit or you've changed your mind, no problem.
We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about your Returns Process. Don't see the answer you're looking for? Mail us at help@lifestylesports.com
We've extended our returns policy for the holiday season.
Until 10th January 2024, you can refund, exchange, or get a gift card for all purchases made in-store or online across the festive season.
All orders from 18th November 2023 can be returned for a refund until 10th January 2024. Returns must be posted back to our warehouse for a refund. Online refunds cannot be processed in our stores. Returns are free, so you will not be charged when you drop off your parcel or your refund is processed.
You can return your online order to our stores for an exchange or gift card to the value until the 10th January 2024. You'll need a copy of your email confirmation. We'll accept the email on your phone, so no need to print anything.
Online refunds cannot be processed in Life Style Sports stores.
Any purchases made from 14 October 2023 can be returned to a store for a full refund, exchange or gift card to the value of before 10th January.
To find your nearest store and opening hours click here for our Store Locator
RETURNS DROP OFF You can schedule a free drop-off at your local post office, parcel locker or Post Point location. (You will need a printer to print off a label for FREE DROP-OFF) FREE DROP-OFF: Download and print your Free Return Label and find your local Drop-Off location here at Post-Parcels/Click-and-Post/Returns
DROP OFF You can drop your item off at your local Parcel Connect location for free. To arrange a return and print your Returns Label, go to parcelconnect.ie/return/
FREE DROP OFF For free, labelless returns, drop your parcel off at your local convenience store. Go to coll8.drop2shop.ie/Select-Retailer/
Pack your item carefully, preferably in the original packaging - it's reusable. Swimwear and Underwear must have the Hygiene Seal intact and in place.
Here are our more commonly asked FAQs to help guide you through the Returns Process. We think we have it covered, but if you still have questions that need answering, get in touch with the team help@lifestylesports.com
To save on paper, we don't ship with a return label, as you don't actually need one. When returning your order, write down your Order Number and full name clearly on some paper and include this in your return. If you would like some more help on this, mail us help@lifestylesports.com
Returns are free to post back to our warehouse. For international orders, you will need to pay the return postage cost. We always recommend using a trusted postal service that can provide proof of postage. If the item you received was wrong/faulty - read on.
We aim to get you exactly what you ordered to you. In the unlikely event the item you received is incorrect for any reason - please get in touch via email with our Help Team at help@lifestylesports.com immediately. Email is monitored 9:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response. Alternatively, you can call our Customer Care team on the below number;
Republic of Ireland: 01 582 3527
We will always reimburse you for any postage paid to get an incorrect item returned to us. Please use a trusted carrier and keep proof of postage. Email or call if this happens to you.
Nobody is perfect, and in rare instances, this can stretch to our products. If you think the item you received is faulty or otherwise not up to scratch- get in touch at help@lifestylesports.com immediately. Alternatively, you can call our Customer Care team on the below number;
We will always reimburse you for any postage paid to get a faulty item returned to us. Please use a trusted carrier and keep a proof of postage. Email or call if this happens to you.
Refunds are usually processed on the day they are received back, but it can take up to 7 working days for refunds to show up on your account. Local orders normally take between 3-5 working days, but it depends entirely on how long your bank or card issuer takes to process the refund on their side.
We will refund you to the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.
You can exchange an online order in our Life Style Sports stores up to 28 days from receipt - stock dependent. We do not offer exchanges on Warehouse Clearance items. Check where your local store is here at lifestylesports.com/ie/stores
We cannot offer exchanges on online orders through our warehouse. We can refund your entire order within 14 days of receipt as per our policy, and you can place an alternative order for your preferred colour/size.
Here are some of the minor details of our Returns Policy worth knowing.
Goods returned must be in a re-saleable condition. This means that any labels, tags and/or covering, such as a shoe box, must be intact and included with the return. Swimwear, bodysuits and underwear must be returned with the Hygiene Seal intact. If this is removed, we are unable to refund you for this item.
Personalised Items are exempt from our Returns Policy. Please double-check your spelling on these items! We cannot issue a refund if you made a mistake or if a player changes their allocated number after your purchase, as this is outside of our control.
Gift Vouchers are treated as cash and are exempt from our Returns Policy. Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If you pay for an item using a gift card, your refund will be placed back onto a Gift Card.
The Life Style Sports Standard Returns Policy doesn't affect your statutory right to cancel your contract with us.
Your statutory rights to cancellation are detailed in our Terms & Conditions.
IRELAND RETURNS DEPOT Life Style Sports Web Returns Life Style Sports FC Block G Aerodrome Business Park Rathcoole County Dublin D24 R2HE
UK & NORTHERN IRELAND RETURNS DEPOT Life Style Sports Web Returns Victoria Square Shopping Centre Belfast Co Antrim Northern Ireland BT14QG
CONTACT PHONE NUMBERS
International Landline: (+353) 1582 3527
United Kingdom: 0115 824 5889
CUSTOMER CARE Email help@lifestylesports.com
