UK RETURNS
We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about your Returns Process. Don't see the answer you're looking for? Mail us at help@lifestylesports.com
HOW DO I POST MY ORDER?
All items must be un-used. Pack your item carefully, preferably in the original packaging. Your shipping packet is re-usable and your dispatch label already has a return address printed on it. Make sure the return contains the Order Form enclosed.
Footwear must be in the original shoe-box and clothing must be returned with labels attached. Swimwear and Underwear must have the Hygiene Seal intact and in place.
FREE 30 DAY RETURNS
Returns using Royal Mail are Free and Trackable, you don’t even have to have a printer.
Go to royalmail.com/track-my-return/pick-a-retailer to arrange your return in 3 easy steps
- Choose Life Style Sports form the retailer list
- Enter your details to create your label Or generate your QR code so you can print the label when you are dropping it off
- Drop off at your nearest Post Office or Royal Mail Customer Service Point
NORTHERN IRELAND ONLY
FREE RETURNS TO ANY LIFE STYLE SPORTS STORE
Due to the current Government guidelines in Northern Ireland, any items bought from November 1st 2020 can now be returned up until 20th February 2021*.
*Should stores not open on Feb 6th the returns date will be extended to 10 days from reopening.
If you are in Northern Ireland, you can also return your order to any Life Style Sports store for a refund or exchange. You'll need a copy of your email confirmation or delivery note. We'll accept the email on your phone, so no need to print anything.
To find your nearest store and opening hours click here for our Store Locator
Customer Care email help@lifestylesports.com
NEED MORE HELP?
Here's our more commonly asked FAQs to help guide you through the Returns Process. We think we have it covered, but if you still have questions that need answering, get in touch with the team help@lifestylesports.com
HOW DO I PACK MY RETURN?
All items must be un-used. Pack your item carefully, preferably in the original packaging. Your shipping packet is re-usable. Please include your Return form in the package. Footwear must be in the original shoe-box and clothing must be returned with labels attached. Swimwear and Underwear must have the Hygiene Seal intact and in place.
WHAT DO I DO IF I LOST MY RETURN FORM?
We are all human and as such, have the ability to lose things from time to time. If you do not have your return form, check your Shipping Packet or your email for your Order Number. Write down your Order Number and full name clearly on some paper and include this in your return. If you would like some more help on this, mail us help@lifestylesports.com
WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?
We aim to get you exactly what you ordered to you. In the unlikely event the item you received is incorrect for any reason- please get in touch via email with our Help Team at help@lifestylesports.com immediately. Email is monitored 8:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response. Alternatively, you can call our Customer Care team on the below number;
United Kingdom: 0115 824 5889
We will always reimburse you for any postage paid to get an incorrect item returned to us. Please use a trusted carrier and keep a proof of postage. Email or call if this happens to you.
WHAT HAPPENS IF THE ITEM IS FAULTY?
Nobody is perfect- and in rare instances, this can stretch to our products. If you think the item you received is faulty or otherwise not up to scratch- get in touch at help@lifestylesports.com immediately. Alternatively, you can call our Customer Care team on the below number;
United Kingdom: 0115 824 5889
We will always reimburse you for any postage paid to get a faulty item returned to us. Please use a trusted carrier and keep a proof of postage. Email or call if this happens to you.
HOW LONG DO I HAVE TO RETURN AN ITEM?
If you don't like something or it doesn't fit, you have 30 days from the date to receipt to return it to us. You can choose to post it back or drop it into one of our stores. (Store drop-off for Northern Ireland only.) Check your local store here lifestylesports.com/ie/stores
If you are returning by post, we recommend that you use the free of charge Royal Mail returns service.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Refunds are usually processed on the day they are received back but they can take up to 7 working days for refunds to show up on your account.
We will refund you by the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.
CAN I GET AN EXCHANGE?
You can only exchange an online order exclusively in our Life Style Sports stores- stock dependent.(Northern Ireland only.) Find your local store here lifestylesports.com/ie/stores
At this time, we cannot offer exchanges on online orders through our Web Returns Service. We can refund you your entire order as per our policy and you can place an alternative order for your preferred colour/size.
THE NITTY GRITTY
Here's some of the minor details of our Returns Policy worth knowing.
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Goods returned must be in a re-saleable condition. This means that any labels, tags and/or covering, such as a shoe-box must be intact and included with the return. Swimwear, body-suits and underwear must be returned with the Hygiene Seal intact, if this is removed we will not refund you for this item.
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Personalised Items are exempt from our Returns Policy. Please double-check your spelling on these items! We can't refund if you made a mistake.
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Gift Vouchers are treated as cash and are exempt from our Returns Policy. Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If you pay for an item using a gift card, your refund wil be placed back onto a Gift Card.
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The Life Style Sports Standard Returns Policy doesn't affect your statutory right to cancel your contract with us.
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Your statutory rights to cancellation are detailed in our Terms & Conditions.
CONTACT INFO
IRELAND RETURNS DEPOT
Life Style Sports Web Returns
DSV Solutions Ltd
Building 4
Toughers Industrial Estate
Ladytown, Naas
Kildare
Ireland
W91 VE82
Republic of Ireland: 01 582 3527
UK RETURNS DEPOT
Life Style Sports Web Returns
Victoria Square Shopping Centre
Belfast
Co Antrim
Northern Ireland
BT14QG
CONTACT PHONE NUMBERS
United Kingdom: 0115 824 5889
CUSTOMER CARE Email help@lifestylesports.com