RETURNS
We've put together the following set of FAQ's to explain our returns policy and answer any questions you may have on how to return items purchased on www.lifestylesports.com. If you have any questions at all, you can reach us at help@lifestylesports.com.
WHAT IS THE CHRISTMAS RETURNS POLICY?
Buying for others can be tricky, so we've extended our returns policy over Christmas.
Any purchase made online or in-store from the 19th November 2019 can be returned up to and including the 10th January 2020 OR within 28 days of purchase: Whichever option gives you the most time to make up your mind.
All you need to provide is a valid proof of purchase at the till.
HOW DO I RETURN MY ORDER?
If you don't like something or it doesn't fit, you have 28 days to return it to us. In the unlikely event that your order is incorrect, please contact us at help@lifestylesports.com so that we can arrange the return for you.
WE OFFER FREE RETURNS WITH PARCEL MOTEL OR PAYPAL
FREE Postal Returns with Parcel Motel in Ireland
As a Life Style Sports customer, you can avail of the FREE Returns service in Ireland with Parcel Motel. With Parcel Motel Lockers all over Ireland, you can drop your return off at a time and location that's convenient for you. It will then be collected and delivered back to our returns centre. For full details on how to use this service, please click HERE
You will need to create a Parcel Motel Account if you don't have one already, and you will need access to a printer to print your Parcel Motel returns label.
FREE Postal Returns with PayPal
If you paid for your order using PayPal and return it by post, you may be able to claim return postal costs from PayPal, just follow the steps HERE
You will need email proof of having paid by PayPal.
A scanned receipt from the post office / Courier costs.
You have 14 days to claim your refund from the date of the return.
FREE Returns to a Life Style Sports store
You can return your order to any Life Style Sports store for an exchange or refund.
Just bring your dispatch note with you or show our sales team your confirmation email as proof of purchase.
If you paid for your order using a credit or debit card, please bring that payment card with you.
If you paid for your order using PayPal, we can refund your PayPal account or a Credit/Debit Card. It’s easier and faster to refund your credit/debit card, so we recommend this method.
Returning your order by post
Please use the address label from your dispatch note on the outside of your package and insert the remainder of the dispatch note in with your package before posting it back to us. The dispatch note and address label contain barcodes that we can scan to make processing your return quicker and easier.
If you don't have your dispatch note or address label, please ensure that you include your order number, email address and contact number with your return. You can post your return to either of the addresses below:
Ireland
Life Style Sports Web Returns
DSV Solutions Ltd
Building 4
Toughers Ind Est
Ladytown, Naas
Kildare
W91 VE82
United Kingdom & Northern Ireland
Life Style Sports Web Returns
PM1578145
1A McKinney Road
Newtownabbey
Co Antrim
BT36 4PE
Our delivery bags are re-sealable and there is a sticker on your dispatch note with the returns address pre-printed on it. We suggest using the resealed bag with the returns address sticker placed over the original delivery address sticker to return your order, it’s quicker and easier for you post and it’s also quicker for us to process your return and apply any refunds due to you.
We also recommend that you use a carrier who can give you a “Proof of Posting”, until the parcel is received by us, at the above address, it remains your responsibility.
Other Important Information
It’s important to point out that all goods must be unused / unworn, have the original labels attached & footwear must be in the original box.
Underwear & Swimwear can be tried on, but please do so over your own underwear and always keep the hygiene seal in place if there is one. We will not refund any items where this seal is not in place.
We also recommend that you use a carrier who can give you a “Proof of Posting”, Until the parcel is received by us at the above address, it remains your responsibility.
WHO PAYS FOR THE RETURN?
You will need to pay the return postage costs, unless the item is faulty. In that case, please contact help@lifestylesports.com and we’ll arrange the return for you.
Returns to Life Style Sports stores are always free of charge. We now offer FREE RETURNS on certain Orders, to check if your return qualifies for this FREE service, skip to the top of the page and read our Returns information.
HOW LONG CAN I KEEP MY ORDER BEFORE RETURNING?
If you don't like something or it doesn't fit, you have 28 days to return it to us by post or to a Life Style Sports store.
If you are returning by post, we recommend that you use a carrier who can give you a proof of postage.
WHEN WILL THE MONEY BE CREDITED TO MY ACCOUNT?
Returns are usually processed on the day they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side, and it’s something we have no control over.
We will refund you by the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.
WHAT HAPPENS IF I WANT AN EXCHANGE?
You can return your item to a Life Style Sports store if you wish to exchange it.
We do not offer exchanges on goods returned by post. Instead, simply return the item and place a new order online
WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?
In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is via email to help@lifestylesports.com, or you can call us on the numbers below:
Republic of Ireland: 1890 989 938
United Kingdom: 0845 434 8441
We will refund your original delivery charges and you will not be charged for any extra postage costs incurred if we’ve sent you something other than what you originally ordered.
WHAT HAPPENS IF THE ITEM IS FAULTY?
If you think that a product you have purchased from us is faulty, please contact us straight away. The quickest way is via email to help@lifestylesports.com, or you can call us on the numbers below:
Republic of Ireland: 1890 989 938
United Kingdom: 0845 434 8441
IS THERE ANYTHING ELSE I NEED TO KNOW?
Personalised items are exempt from the returns policy.
Gift Vouchers are treated like cash and are therefore exempt from the returns policy.
The Life Style Sports standard returns policy doesn’t affect your statutory right to cancel your contract with us.
Your statutory rights to cancellation are detailed in our Terms & Conditions.
Please let us know if we can help further, just email help@lifestylesports.com