UK RETURNS
We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about your Returns Process. Don't see the answer you're looking for? Mail us at help@lifestylesports.com
HOW DO I POST MY ORDER?
All items must be un-used. Pack your item carefully, preferably in the original packaging. Your shipping packet is re-usable and your dispatch label already has a return address printed on it. Make sure the return contains the Order Form enclosed.
Footwear must be in the original shoe-box and clothing must be returned with labels attached. Swimwear and Underwear must have the Hygiene Seal intact and in place.
NORTHERN IRELAND RETURNS
To make returns even easier, you can now return your order for free on all deliveries in the Republic of Ireland and Northern Ireland.
If you've changed your mind, we've now got 4 free return options for customers in Ireland and Northern Ireland. You now have 30 days after the item is delivered to return it, so there's no rush.
FREE COLLECTION OR DROP OFF
You can either shedule a free collection or drop your item off at your local post office or parcel locker.
To arrange a free return go to Post-Parcels/Click-and-Post/Returns
POSTAGE REFUND
If you paid for your order using PayPal, you can claim a refund for return postage charges.
To arrange a refund visit paypal.com/ie/webapps/mpp/refunded-returns/
ENGLAND, SCOTLAND AND WALES RETURNS
Please use the address label from your dispatch note on the outside of your package and insert the remainder of the dispatch note in with your package before posting it back to us. The dispatch note and address label contain barcodes that we can scan to make processing your return quicker and easier.
Make sure your return postal carrier has a proof of postage option. Life Style Sports cannot accept liability if a package is lost en route with no proof of being posted.
Label your Return to either of the addresses below:
IRELAND
Life Style Sports Web Returns
DSV Solutions Ltd
Building 4
Toughers Industrial Estate
Ladytown, Naas
Kildare
W91 VE82
Republic of Ireland: 1890 989 938
UK & NORTHERN IRELAND
Life Style Sports Web Returns
PM1578145
1A McKinney Road
Newtownabbey
Co Antrim
BT36 4PE
United Kingdom: 0845 434 8441
Customer Care email help@lifestylesports.com
NEED MORE HELP?
Here's our more commonly asked FAQs to help guide you through the Returns Process. We think we have it covered, but if you still have questions that need answering, get in touch with the team help@lifestylesports.com
WHAT DO I DO IF I LOST MY RETURN FORM?
We are all human and as such, have the ability to lose things from time to time. If you do not have your return form, check your Shipping Packet or your email for your Order Number. Write down your Order Number and full name clearly on some paper and include this in your return. If you would like some more help on this, mail us help@lifestylesports.com
WHO PAYS FOR THE RETURN?
If you are based in Northern Ireland, your returns may qualify for free returns.
Customers within Great Britain, (England, Scotland and Wales) will need to pay return postage, unless the item they received was incorrect and/or faulty. We always recommend using a trusted postal service that can provide a proof of postage. Life Style Sports cannot accept liability for items that were lost en route. If the item you received was wrong/faulty- read on.
WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?
We aim to get you exactly what you ordered to you. In the unlikely event the item you received is incorrect for any reason- please get in touch via email with our Help Team at help@lifestylesports.com immediately. Email is monitored 8:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response. Alternatively, you can call our Customer Care team on the below number;
United Kingdom: 0845 434 8441
We will always reimburse you for any postage paid to get an incorrect item returned to us. Please use a trusted carrier and keep a proof of postage. Email or call if this happens to you.
WHAT HAPPENS IF THE ITEM IS FAULTY?
Nobody is perfect- and in rare instances, this can stretch to our products. If you think the item you received is faulty or otherwise not up to scratch- get in touch at help@lifestylesports.com immediately. Alternatively, you can call our Customer Care team on the below number;
United Kingdom: 0845 434 8441
We will always reimburse you for any postage paid to get a faulty item returned to us. Please use a trusted carrier and keep a proof of postage. Email or call if this happens to you.
HOW LONG DO I HAVE TO RETURN AN ITEM?
If you don't like something or it doesn't fit, you have 30 days from the date to receipt to return it to us. You can choose to post it back or drop it into one of our stores. (Store drop-off for Northern Ireland only.) Check your local store here lifestylesports.com/ie/stores
If you are returning by post, we recommend that you use a carrier who can give you a proof of postage. We cannot accept liability for items that are lost en route.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Refunds are usually processed on the day they are received back but they can take up to 7 working days for refunds to show up on your account.
We will refund you by the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.
CAN I GET AN EXCHANGE?
You can only exchange an online order exclusively in our Life Style Sports stores- stock dependent.(Northern Ireland only.) Find your local store here lifestylesports.com/ie/stores
At this time, we cannot offer exchanges on online orders through our Web Returns Service. We can refund you your entire order as per our policy and you can place an alternative order for your preferred colour/size.
THE NITTY GRITTY
Here's some of the minor details of our Returns Policy worth knowing.
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Goods returned must be in a re-saleable condition. This means that any labels, tags and/or covering, such as a shoe-box must be intact and included with the return. Swimwear, body-suits and underwear must be returned with the Hygiene Seal intact, if this is removed we will not refund you for this item.
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Personalised Items are exempt from our Returns Policy. Please double-check your spelling on these items! We can't refund if you made a mistake.
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Gift Vouchers are treated as cash and are exempt from our Returns Policy. Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If you pay for an item using a gift card, your refund wil be placed back onto a Gift Card.
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The Life Style Sports Standard Returns Policy doesn't affect your statutory right to cancel your contract with us.
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Your statutory rights to cancellation are detailed in our Terms & Conditions.
CONTACT INFO
IRELAND RETURNS DEPOT
Life Style Sports Web Returns
DSV Solutions Ltd
Building 4
Toughers Industrial Estate
Ladytown, Naas
Kildare
Ireland
W91 VE82
Republic of Ireland: 1890 989 938
UK RETURNS DEPOT
Life Style Sports Web Returns
PM1578145
1A McKinney Road
Newtownabbey
Co Antrim
Belfast
Northern Ireland
BT36 4PE
CONTACT PHONE NUMBERS
United Kingdom: 0845 434 8441
CUSTOMER CARE Email help@lifestylesports.com