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EMAIL:
help@lifestylesports.com
Mon-Fri 9:00-17:30
Online orders must be returned to our warehouse or any of our stores within 28 days of receipt for a refund.
You can also return online purchases in-store within 28 days for full refund or exchange for a gift card.
Returns are free.
Due to increased demand, returns may take up to 30 days to be processed from the date of return to our warehouse.
To find your nearest store and opening hours click here for our Store Locator
You have 28 days from receipt of your order to return Warehouse Clearance items via post to our warehouse.
Warehouse Clearance orders cannot be returned to stores for exchanges or refunds.
Warehouse Clearance returns cost €4.95 and will be deducted from your refund.
Warehouse Clearance products can all be identified by the WH at the end of the product name.
Due to increased demand, returns may take up to 30 days to be processed from the date of return to out warehouse.
Don't like it? Don't think it is suitable? Don't worry- you have 28 days to return it to us for a refund. We have made returns SO EASY- You can now return your order FOR FREE. Please see our short “how to” video below so see just how easy we’ve made it with our returns partner DPD.
For free, labeless returns simply drop your parcel off at your local convenience store. Go to www.dpd.ie/Returns
Here are our more commonly asked FAQs to help guide you through the Returns Process. We think we have it covered, but if you still have questions that need answering, get in touch with the team help@lifestylesports.com
There are 2 scenarios that can apply when returning an order bought through Klarna;
1. Returning an order fully paid with Klarna.
If you are returning an item(s) but have already paid all 3 instalments on your order then you will be refunded in full if this is within 28 days from receipt. This refund will be applied to the credit/debit card you used to make the original purchase. If returning in store, make sure to have the card you placed your order through with you so that you can be fully reimbursed onto this card.
2. Returning an order with outstanding payments to Klarna.
If you are returning an item and have only paid some of the instalments, then you may need to contact Klarna directly if you wish to adjust the remaining Klarna payments based on the refund amount. If you return your order to our warehouse within 28 days you will be refunded in full for the returned item(s). Your instalments as agreed with Klarna will continue. If you wish to amend your payment schedule please contact Klarna directly. Alternatively, you can return your order to a store within 28 days for a full refund or for an exchange or gift card. For full price and promotional merchandise, you will be refunded onto the original card so please ensure you have this with you. Again, you can contact Klarna directly to adjust any remaining payment(s). In store, we do not offer cash refunds for warehouse clearance items, they must be sent back to our warehouse.
*Please note Klarna do same date refunds. So, the date that the order was placed will be the date where the refund is visible on your bank statement.
All items must be unused. Pack your item carefully, preferably in the original packaging. Your shipping packet is reusable. Footwear must be in the original shoe box, and clothing must be returned with labels attached. Swimwear and Underwear must have the Hygiene Seal intact and in place.
To save on paper, we don't ship with a return label, as you don't actually need one. When returning your order, write down your Order Number and full name clearly on some paper and include this in your return.If you would like some more help on this, mail us help@lifestylesports.com
WHO PAYS FOR THE RETURN?
Returns are free to post back to our warehouse when you use our free DPD service linked above. For international orders, you will need to pay the return postage cost. We always recommend using a trusted postal service that can provide proof of postage. If the item you received was wrong/faulty - read on.
We aim to get you exactly what you ordered to you. In the unlikely event the item you received is incorrect for any reason - please get in touch via email with our Customer Service Team at help@lifestylesports.com immediately. Email is monitored 9:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response.
We will always reimburse you for any postage paid to get an incorrect item returned to us. Please use a trusted carrier and keep proof of postage. Email us at help@lifestylesports.com if this happens to you!
Nobody is perfect - and in rare instances, this can stretch to our products. If you think the item you received is faulty or otherwise not up to scratch- get in touch at help@lifestylesports.com immediately.
We will always reimburse you for any postage paid to get a faulty item returned to us. Please use a trusted carrier and keep proof of postage. Email or call if this happens to you.
Refunds are usually processed on the day they are received back, but due to increased demand refunds may take up to 30 working days for refunds to show up on your account.
We will refund you to the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.
You can exchange an online order in our Life Style Sports stores up to 28 days from receipt of order - stock dependent. We do not offer exchanges on Warehouse Clearance items. Check where your local store is here at lifestylesports.com/ie/stores
We cannot offer exchanges on online orders through our warehouse. We can refund your entire order within 28 days of receipt as per our policy, and you can place an alternative order for your preferred colour/size.
Here are some of the minor details of our Returns Policy worth knowing.
Goods returned must be in a re-saleable condition. This means that any labels, tags and/or covering, such as a shoe box, must be intact and included with the return. Swimwear, bodysuits and underwear must be returned with the Hygiene Seal intact; if this is removed.
Personalised Items are exempt from our Returns Policy. Please double-check your spelling on these items! We cannot issue a refund if you made a mistake or if a player changes their allocated number after your purchase, as this is outside of our control.
Gift cards as a payment method. If you pay for an item using a gift card, your refund will be placed back onto a Gift Card.
Returning a gift card. Gift Vouchers can be returned within 28 days of purchase. To do so please contact
Customer Care by Email help@lifestylesports.com
The Life Style Sports Standard Returns Policy doesn't affect your statutory right to cancel your contract with us.
Your statutory rights to cancellation are detailed in our Terms & Conditions.
IRELAND RETURNS DEPOT Life Style Sports Web Returns Life Style Sports FC Block G Aerodrome Business Park Rathcoole County Dublin D24 R2HE
UK RETURNS DEPOT Life Style Sports Web Returns Victoria Square Shopping Centre Belfast Co Antrim Northern Ireland BT14QG
CUSTOMER CARE Email help@lifestylesports.com